FAQs
ORDERS & SHIPPING
Do you offer ready-to-wear pieces?
Yes! In addition to custom designs, we offer a selection of ready-to-wear pieces available for purchase. These are crafted with the same attention to detail as our bespoke designs.
How long does it take to receive my order?
Processing times vary. Ready-to-wear pieces typically ship within 3-5** business days**, while custom orders can take 6-12 weeks depending on complexity. You will receive an estimated delivery timeframe when placing your order.
Do you offer international shipping?
Yes, we ship worldwide! International customers are responsible for any customs duties and taxes applied upon arrival.
Can I track my order?
Once your order has shipped, you will receive a tracking number via email.
What happens if my package is lost or delayed?
We are not responsible for shipping carrier delays or lost packages. If you experience an issue, please contact the carrier directly. However, we are happy to assist in resolving the matter where possible.
CUSTOM ORDERS
How do I request a custom design?
Start by booking a virtual consultation. We will discuss your vision, fabrics, and fit before production begins.
Can I make changes after my order is placed?
Due to the nature of custom work, changes may not be possible once production begins. Please review all details carefully before confirming your order.
What if my custom garment doesn’t fit perfectly?
We offer ** fittings** to ensure the perfect fit. If additional adjustments are needed, they may be available for an extra fee.
Can I cancel a custom order?
No, once a custom order is confirmed, it cannot be canceled or refunded.
RETURNS & EXCHANGES
Do you accept returns?
At this time, all sales are final due to the custom and made-to-order nature of our pieces.
What if my item arrives damaged?
Please inspect your item upon arrival. If there is a defect, contact us within 48 hours of delivery with photos, and we will work with you to resolve the issue.
SIZING & FIT
How do I determine my size?
Each product listing includes a size guide. For custom pieces, we require detailed measurements to ensure a perfect fit.
Do you offer plus sizes?
Yes! We celebrate all body types and offer inclusive sizing. If you need custom sizing, please reach out.
GENERAL INQUIRIES
Where are your pieces made?
Every piece is handcrafted in our studio in Brooklyn using high-quality materials sourced with care.
Do you collaborate with stylists or offer rentals?
Yes! For collaborations and rentals, please contact us directly.
How can I stay updated on new collections and drops?
Follow us on Instagram (@opawulouna) and subscribe to our newsletter for exclusive updates!
** Check for exceptions during communication
Our mission
We're on a mission to change the way the housing market works. Rather than offering one service or another, we want to combine as many and make our clients' lives easy and carefree. Our goal is to match our clients with the perfect properties that fit their tastes, needs, and budgets.
Our vision
We want to live in a world where people can buy homes that match their needs rather than having to find a compromise and settle on the second-best option. That's why we take a lot of time and care in getting to know our clients from the moment they reach out to us and ask for our help.
